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LEA · CuidadIA
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🔒 Integrity · Trust

Trust, Ethics and Security:
Our Commitment

At CuidadIA, technology is not measured by what it can do, but by what it decides not to do. We believe that care begins with respect for the dignity, privacy, and autonomy of older adults.

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We don't sell data. We don't surveil. We accompany.

This is not a slogan. It is the architecture of our product.

Every technical decision at CuidadIA starts from an ethical question: does this respect the person? If the answer is no, we don't build it.

"The technology that truly cares is the one that knows when not to intervene."
🚫

No Data Sales

User data is never commercialised, shared with third parties, or used for advertising purposes. Never, under any circumstances.

👁️

No Surveillance

No cameras, no permanent ambient microphones. We do not record what happens inside the home. Privacy is a right, not a feature.

🤝

Genuine Accompaniment

ANA calls to connect, to listen, to detect changes. Not to control, report, or replace human presence.

Our fundamental commitment

Conversations that disappear. Trust that remains.

Voice calls are the core of ANA's service. But that core is built on a non-negotiable principle: no conversation is stored permanently.

Audio processing happens in real time, extracting only the relevant wellbeing signals. The voice itself is never kept.

⚡

Real-Time Processing

The system analyses tone, context, and signals during the call itself — without needing to store or review recordings afterwards.

🗑️

Automatic Deletion

This approach ensures every interaction remains private, respecting the confidentiality of conversations without compromising functionality.

  • Automatic audio deletion
  • No voice history stored
  • Privacy guaranteed by design

Voice privacy

No cameras. No intrusive microphones.

We believe in homes free from surveillance. CuidadIA operates without cameras and without ambient microphones listening to what happens inside the home.

📡

Discreet Sensors

Detect mobility patterns without capturing images or sound. Your home remains your private space.

💧

Respectful Monitoring

Hydration and temperature tracking without invading privacy. Functional data only, never personal.

🏠

Ethical IoT Integration

Connected technology that respects private spaces. Designed from the ground up with privacy as the foundation.

Detect → Analyse → Alert

When integrated into the IoT ecosystem, sensors are limited to detecting mobility, hydration, or temperature patterns — never capturing images or sound.

Bank-grade encryption

Security is not an add-on — it is the foundation.

We apply end-to-end encryption for both data in transit and at rest, using standards equivalent to those of financial institutions to guarantee complete information protection.

🔒

TLS 1.3 — Encryption in transit

💾

AES-256 — Encryption at rest

🏦

Financial-grade standards — The same protocols used by the world's most secure banks

Technical security

Privacy and consent in compliance with GDPR

GDPR compliance is not just a legal obligation — it is our ethical commitment to every person who trusts us.

✅

Strict Compliance

We guarantee rights of access, rectification, and deletion of data, without exception. Full compliance with the European General Data Protection Regulation.

✋

Double Consent

All data processing requires explicit authorisation from both the older adult and their guardian or legal representative. No exceptions.

🔔

Criteria-Based Alerts

We notify only in cases of confirmed real risk, avoiding unnecessary alarms and the anxiety they generate in families.

Total control over your information

GDPR compliance is not just a legal obligation — it is our ethical commitment. Every user retains absolute control over their personal data.

  • ✓ Immediate access to all your information
  • ✓ Data rectification at any time
  • ✓ Right to erasure guaranteed
  • ✓ Full transparency on data use
Your rights
"True innovation is not what technology can do, but what it decides not to do out of respect."

At CuidadIA, every line of code, every sensor, and every algorithm is designed with one clear purpose: to accompany without invading, to protect without surveilling, to care while respecting.

Care begins with respect.